Project Overview: Multi-Tenant Cloud SaaS Platform
A B2B software startup required a multi-tenant cloud SaaS infrastructure with automated user onboarding, tiered subscription billing, metered usage tracking, and multi-currency payment handling.
Key Challenges Faced
- Manual subscription invoicing resulted in missed billing cycles and delayed renewals.
- Need for complete tenant data isolation while sharing scalable database infrastructure.
- Complex webhook handling required for recurring debit failures and grace period management.
The Custom Web Solution
- Multi-Tenant Architecture: High-security schema isolation ensuring zero data crossover between competing corporate tenants.
- Automated Recurring Billing Engine: Automated recurring payment processing with smart dunning management for failed payments.
- Self-Service Customer Portal: Subscribers can upgrade plans, add team seats, and download historical tax invoices independently.
Measurable Business Results
- 100% Automated Invoicing eliminated 40+ hours of manual accounting work weekly.
- 99.99% Platform Uptime maintained across all global tenants.
- 35% Reduction in involuntary churn through automated payment retry workflows.
